To better serve you, we are happy to provide answers to some of the most common questions we hear from our patients. Please contact our office with any additional questions.
What do I need to bring to my first appointment?
You should bring current medications, a list of allergies with reactions, surgical history, pertinent medical records (other doctor records, previous colonoscopy, pathology reports, etc) insurance card, and photo ID. Please bring your completed New Patient Packet located in our “Patient Forms” tab.
How soon can I be scheduled for my surgery?
Most often the doctor will indicate when surgery should be scheduled for the best possible outcome. Our office has the ability to accommodate surgeries the next day, next week, or next month.
How do I schedule a colonoscopy?
Please contact our Colonoscopy Scheduler:
Phone: (602) 283-7995
Fax: (602) 283-7996
Will the office obtain my surgery authorization if one is required?
Yes, our office will do its best to obtain any necessary authorization from your insurance carrier if one is required. However, in some instances we may require help from you with this process.
Where will my surgery be performed?
The doctors perform outpatient surgeries in many locations throughout the Valley. These locations include: Banner Surgicenter, Banner University Medical Center, St. Joseph’s Hospital, St. Joseph’s Outpatient Surgery Center and Scottsdale Endoscopy Center.
Are any procedures performed in the office?
There are some procedures that can be completed in the office at the doctor’s discretion. The doctor will discuss your options during your consultation.
Will I have to pay anything before my surgery?
Patients with commercial insurance plans or those who have no insurance will be required to make a payment prior to the surgery date. The amount will be determined when your surgery is scheduled.
What are my pre-surgery payment options?
We accept all major credit cards, cashier’s checks, and cash. Personal checks are not accepted for pre-surgery payments.
Are you going to bill my insurance for my surgery?
Our office will submit the claims on your behalf for the surgery. All patients are responsible for knowing his/her specific plan’s coverage.
What type of anesthesia will be used for my surgery?
This is determined by the type of procedure you will be having and any medical conditions you may have. The type of anesthesia used will be up to the anesthesiologist to decide.
If my doctor is not available, can another doctor in the practice perform my surgery?
In most cases, no. You will need to have the surgery with the doctor who is treating you.
What charges do I have after my surgery?
After a major surgery, you are granted a “post-operative period.” Depending on your surgery, your post-op period will range from 10-90 days. During this time you will be seen in the office for follow-up care directly related to your surgery at no cost. Any care required that is not directly related to your surgery and any additional care after this post-op period will come with a charge.
How can I pay my bill?
Pinnacle Colon & Rectal Surgeons accepts all major credit cards, money orders and checks. Please make your payments payable to: “Arizona Oncology Associates” because we are a surgical affiliate of this group.
To pay your bill you can:
- Contact our billing department at: (520) 519-7700
- Mail payments to:
PO Box 731090
Dallas, TX 75391-1090
Can I appeal a denied claim?
Pinnacle Colon & Rectal Surgeons will appeal all claims submitted by our provider on your behalf. However, all patients also have the right to appeal a claim on their own. Contact your insurance company and find out about their appeals/grievance process. Keep accurate records of who you speak with, what number you called, the date, and reference numbers for your calls. You may also reach out to your company’s Human Resources department for help. Above all, be persistent with the insurance company and check back as necessary.